1. General provisions

The business terms and conditions specified below govern the rights, obligations and relationships arising from the purchase agreement concluded between the Seller, GEVITA TABACO SK s.r.o., with its registered office at Lisková 901, 034 81 Lisková, Business ID No.: 51859432, registered in: Banská Bystrica, Section: Sro., File No. 34889/S:, VAT ID No.: SK2120817897 (hereinafter referred to as "the Seller") and the Buyer, whose subject matter is the purchase and sale of goods at the Seller’s internet business premises.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +421 948 523 265
Postal address: GEVITA TABACO SK s.r.o., Lisková 301, Lisková 034 81.

Cashless Account Number:
SK53 0200 0000 0039 7310 0757

Supervisory Authority:
Slovak Trade Inspection (STI)
STI Inspectorate for Žilina Region, Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1
Supervision Department
Tel. No. 041/763 21 30, 041/724 58 68
Fax No. 041/763 21 39

These business terms and conditions are an integral part of the purchase agreement. In the event that the Seller and the Buyer enter into a written Purchase Agreement, where terms will be agreed otherwise and by way of derogation from these Terms and Conditions, these Terms and Conditions shall prevail over the General Terms and Conditions specified herein.

2. Purchase agreement conclusion method

2.1. The purchase agreement is concluded with a binding acceptance of the proposal to conclude the Buyer’s purchase agreement by the Seller in the form of the Buyer's e-mail message sent to the Seller or in the form of a completed form on the Seller's website (hereinafter referred to as the "order").

2.2. The Buyer's binding acceptance of the Seller’s order is the Seller’s e-mail confirmation to the Buyer regarding the acceptance of the order after the Buyer's previous order acceptance and after verification of the goods’ availability, valid prices and goods’ delivery date required by the Buyer marked as "order confirmation". In the event of a higher price being found, the Seller is obliged to request consent from the customer to change the price according to the current price list before order confirmation. Only by granting the customer's consent for the price change and subsequent confirmation (acceptance) of the order by the Seller is the contractual relationship considered closed. All prices for goods and services and all online store fees are quoted inclusive of VAT. An automatically executed Order Receipt Notice to the Seller's electronic system, which the Buyer receives at their e-mail address as soon as their order is sent, is not considered to be a binding Order acceptance; this Notice is for informational purposes only in order to notify the Buyer of its receipt. Any further information regarding the order will be sent to the Buyer's e-mail address if necessary.

2.3. The binding Order acceptance contains information on the name and specification of the goods whereby the sale is the subject of the sale agreement, the goods price, the goods delivery date, the name and details of the location where goods are to be delivered and the price, conditions, manner and the goods transportation date to the agreed delivery location for the Buyer, the Seller’s details (business name, registered office, Business ID number, business registration file number, etc.), or other data.

2.4. According to the amendment to Act No. 222/2004 Coll., on Value Added Tax from 1.1. 2013 it is not possible to change data an already issued tax document (invoice). Data in the tax document (invoice) can only be changed if the customer has not yet received the goods and has not paid them.

3. Seller's rights and obligations

3.1. Seller is required:

  1. to deliver the goods to the Buyer on the basis of an order confirmed by the Seller in the agreed quantity, quality and term and to pack or equip them for transport in the manner necessary for its preservation and protection;
  2. to make sure that the delivered goods comply with applicable Slovak legislation and to hand-over to the
  3. buyer no later than when the goods are delivered, in written or electronical form, all documents necessary for the acceptance and use of the goods and other documents prescribed by applicable law.

3.2. The Seller has the right to a proper and timely payment of the purchase price from the Buyer for the goods delivered.

3.3. The Seller has the right to cancel the order if, due to goods being sold-out or unavailable, and they are unable to deliver the goods to the Buyer within the period specified in these Terms and Conditions or at the price stated in the online store, unless a substitute is agreed with the customer. The customer will be informed about the order cancellation by e-mail and in case of payment of the purchase price or its part, the funds will be returned to them within 15 days, unless agreed otherwise with the Seller.

4. Buyer's rights and obligations

4.1. The Buyer is required to:

  1. take-over the purchased or ordered goods,
  2. pay the Seller the agreed purchase price within the agreed maturity period, including the goods’ delivery costs,
  3. not harm the Seller's good business name,
  4. confirm the receipt of the goods by signing the delivery note or with the signature of the authorised person.

4.2. The Buyer has the right to receive the goods in quantity, quality, time and place agreed by the parties in the order’s binding acceptance.

5. Delivery and payment terms and conditions

5.1. The goods are sold according to the Seller's specimen placed on the Seller's e-shop website. The delivered goods have a minimum shelf life of more than 2 months before the expiry date. In case of shorter shelf life, the Seller contacts the Buyer by phone or e-mail before delivery and deliver the goods only after the Buyer's consent.

5.2. The Seller is obliged to fulfil the Buyer's order and to deliver the goods to the Buyer within 14 days from the goods delivery by the supplier or the goods manufacturer to the Seller; the Buyer accepts this delivery time without reservation.

5.3. The Buyer is obliged to take over the goods in the place specified in the Buyer's order acceptance by the Seller.

5.4. The Seller is entitled to invite the Buyer to take over the goods before expiry of the period agreed in the purchase agreement.

5.5. The location for goods delivery is the place specified in the Seller’s order acceptance, unless the parties agree otherwise in the purchase agreement.

5.6. The Buyer is obliged to check the shipment, i.e. the goods as well as its packaging, immediately upon its delivery. In the event that the Buyer discovers that the goods or packaging of the goods is mechanically damaged, they are obliged to notify the carrier of this fact and to check the condition of the goods in their presence. In the event of damage to the goods, upon receipt of the goods the Buyer shall immediately make a record of the extent and nature of the damage to the goods (damage record), whereby the accuracy will be confirmed by the carrier. On the basis of such a record delivered to the Seller, the Seller may, after concluding the loss event with the carrier, provide for the removal of the lack of goods, a discount on the goods or, in the event of non-removable defects, deliver new goods to the Buyer.

5.7. The Buyer will receive a printed invoice in the shipment or an electronic invoice by e-mail for each shipment.

5.8. The Buyer acquires the ownership right to the goods by full payment of the whole purchase price for the goods.

6. Claim policy

6.1. The Buyer is obliged to check the shipment, i.e. the goods and its packaging immediately upon delivery.

In the event that the Buyer discovers that the goods or packaging is mechanically damaged, they are obliged to notify the carrier of this fact and to check the condition of the goods in their presence. In the event of damage to the goods, upon receipt of the goods the Buyer shall immediately make a record of the extent and nature of damage to the goods (damage record), whereby the accuracy is confirmed by the carrier. Liability for damage during transportation is borne by the carrier as all goods are insured. On the basis of such a record delivered to the Seller, the Seller may, after confirming the harmful event with the carrier, provide removal of defects in the goods, a discount on goods or, in the event of non-removable defects, deliver new goods to the Buyer.

6.2. The customer is obliged to check the completeness of the package when taking over the product (both personally and impersonally). Upon delivery by courier, the Buyer must write a complaint protocol in place about the incomplete packaging. In the case of personal collection, the Buyer is obliged to check the contents of the package immediately, later claims will not be accepted.

6.3. In the event that the goods are not in conformity with the purchase agreement when accepted by the Buyer (so-called contradiction with the purchase agreement), the Buyer has the right for the Seller to bring the matter to the corresponding purchase agreement free of charge and without undue delay, i.e. exchange of goods according to the Buyer’s requirements. If this is not possible, the Buyer may request a reasonable discount on the goods price or withdraw from the agreement. This does not apply if the Buyer knew or was in breach of the agreement before accepting the goods.

6.4. The Seller is responsible for goods defects and the Buyer is obliged to immediately apply the complaint to the Seller according to the valid Complaint Procedure.

6.5. Complaints handling is subject to a valid Complaint Procedure. By sending the order to the Seller, the Buyer confirms that they have read the Complaints Procedure and agrees in its entirety and at the same time confirms to be duly informed about the conditions and manner of claiming the goods, including where the claim can be filed.

6.6. At the same time, the complaint procedure starts on the day the claim is filed. Claimed goods must be delivered to the Seller's registered office, unless otherwise specified by the Seller or designated person. In case of any uncertainties, please contact GEVITA TABACO SK at +421 948 523 265 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

6.7. Based on the Buyer’s decision which of their rights under the provisions of § 622 and provision of § 623 of the Civil Code applies, the Seller or the designated person is obliged to determine the manner of handling the claim under the provisions of the Civil Code § 2 letter m) of the Act immediately, in more complicated cases within 3 days from the beginning of the complaint procedure, in justified cases, especially if complex technical evaluation of the goods condition is required, no later than 30 days from the beginning of the complaint procedure. After determining the way of handling the complaint, the Seller or the designated person will process the complaint immediately, in justified cases the complaint may be settled later. However, the claim may not take more than 30 days from the date of claim. Upon expiry of the claim settlement period, the consumer has the right to withdraw from the agreement or has the right to exchange for new goods. The Seller informs the Buyer about the complaint procedure’s termination and the result of the complaint in a form agreed between the two contracting parties (e-mail and registered letter) and a complaint protocol will be delivered to the Buyer along with the goods

6.8. The Buyer has no right to assert the warranty for any errors that the Seller was aware of at the time of the agreement’s conclusion, or that they have to know in the light of the circumstances in which the agreement was concluded.

6.9. The Seller is obliged to handle the complaint and terminate the complaint procedure in one of the following ways:

by exchanging goods

refunding the purchase price of the goods,

payment of a reasonable discount on the goods price,

justified refusal of a goods claim.

6.10. The Seller is be obliged to issue a written document on the manner of determining the way of handling the complaint no later than within 30 days from the claim date being filed through the postal or courier or delivery service provider or via e-mail.

7. Personal data and its protection

7.1. The contracting parties have agreed that the Buyer, if they are an individual, is obliged to notify the Seller of their name, permanent address including postal code, personal identification number, telephone number and e-mail address.

7.2. The contracting parties have agreed that the Buyer, if they are a legal entity, is obliged to notify the Seller of their business name, their registered office address including the postal code, company ID, telephone number and e-mail address.

7.3. By sending the order to the Seller, the Buyer declares honestly that they give consent in accordance with the provisions of the Prov. § 11 para. 1 of Act No. 122/2013 Coll. on the Personal Data Protection, as amended (hereinafter referred to as the “PDP”), that the Seller processes and stores their personal data, especially those mentioned above, or which are necessary for the Seller's activities and processes them in all their information systems. At the same time, the Buyer honestly declares that they give their consent to the Seller to process their personal data for the purpose of concluding a purchase agreement between the Seller and the Buyer, the registration of purchase agreements, invoices and other documents, for the purpose of marketing and for the purpose of transport services of purchased goods. The Seller undertakes to treat and handle the Buyer's personal data in accordance with the applicable Slovak legislation. Upon fulfilling the purpose of processing, the Seller shall ensure the immediate liquidation of the Buyer's personal data in accordance with the provisions of the Act. § 17 par. 1 PDP. The Buyer may withdraw consent for personal data processing in writing at any time. The consent shall expire within 1 month of receiving the withdrawal for consent from the Buyer.

7.4. The Buyer has the right and possibility to update personal data directly in the online mode on the internet shop website, in the customer section, immediately after login.

7.5. The Seller declares that in accordance with § 6 para. 2 c) of PDP, the personal data will be collected only for the purpose specified in point 7.3. of these terms and conditions.

For more detailed information about privacy, please see our Privacy Information Panel

8. Withdrawal from the purchase agreement

8.1. The Seller is entitled to withdraw from the purchase agreement due to selling-out of goods, unavailability of goods, or if the manufacturer, importer or supplier of goods agreed in the purchase agreement discontinued production or made such serious changes that made it impossible to fulfil the Seller's obligations under the purchase agreement or for reasons of force majeure or, even when making every effort that can reasonably be required of them, is unable to deliver the goods to the customer within the period specified by these terms and conditions or the price stated in the online store. The Seller is obliged to immediately inform the Buyer of this fact and to return the amount already paid for the goods agreed in the purchase agreement within 15 days from the notice of withdrawal by transfer to the account specified by the Buyer.

8.2. The Buyer is entitled to withdraw from the purchase agreement under the conditions stipulated by Act No. 108/2000 Coll. on Consumer Protection in Doorstep Selling and Consignment Sales as amended (hereinafter referred to as the "Consumer Protection Act for Consignment Sales") within seven working days from the goods date of receipt.

8.3. Withdrawal from the agreement must be done in writing by the Buyer in accordance with applicable law.

8.4. Withdrawal from the purchase agreement under the preceding paragraph of these General Terms and Conditions must include the Buyer's identification, order number and date, the goods exact specification, the manner in which the Seller is to return the already received performance, in particular the account number or postal address and the reason for withdrawal. At the same time as withdrawing from the purchase agreement, they are obliged to deliver the goods to the Seller, including documentation, proof of payment, etc. and in the original packaging in the form of an insured consignment to the address: GEVITA TABACO SK, Lisková 901, Lisková 034 81.

8.5. In the event that the Buyer withdraws from the purchase agreement and delivers the goods to the Seller in accordance with point 8.2. of these General Terms and Conditions, the Seller shall return the already paid purchase price for the goods stated in the binding acceptance of the order or its part within 15 days from delivery of the withdrawal from the purchase agreement and delivery of the goods to the Seller by wire transfer to the Buyer's account.

8.6. The Seller shall return the valid withdrawal from the agreement pursuant to Section 8.2. of these General Terms and Conditions to the Buyer the purchase price paid for the Goods, including the costs incurred by the Buyer in connection with the ordering Goods, if the Buyer, together with the Goods, presents to the Seller written evidence of the costs incurred by the Buyer in order to order the goods. The cost of returning the goods is borne by the Buyer only if the goods are fully in line with the quality requirements and are not erroneous.

9. Final provisions

9.1. The Seller reserves the right to change these General Terms and Conditions. The obligation to notify in writing the change in these General Terms and Conditions is fulfilled by placing on the Seller's website.

9.2. Relationships not regulated by these General Business Terms and Conditions are subject to the relevant provisions of the Civil Code, Act No. 22/2004 Coll. on e-shop and on amendment of Act No. 128/2002 Coll. on State Control of the Internal Market in Consumer Protection Matters and on Amendments and Supplements to Certain Acts, as amended by Act No. 284/2002 Coll. as amended, and the Consumer Protection Act on Consignment Sales. Relationships not governed by these general terms and conditions, which arose between the Seller and the Buyer, who is a business company or an individual - entrepreneur, are subject to the relevant provisions of the Commercial Code.

9.3. These General Terms and Conditions become effective against the Buyer by sending an electronic order to the Buyer.

9.4. By sending an order, the Buyer confirms to have read and accepted the General Terms and Conditions.

In Liskova Day 06. 03. 2019

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